Pamo is a buyer-led mobile commerce (m-commerce) platform which allows buyers to post items they wish to buy at the prices they are willing to pay. Sellers who have these items then make an offer and reach a deal with the buyer.

• Go to the app store on iOS or Google Play on Android.
• Search for the Pamo app.
• Locate the app in the search results.
• Tap on Get or Install to download and get started.

Tap on the Profile icon at the bottom navigation on the home page and follow prompts to sign up as an individual or a business.

• To sign up as an individual, you will need to enter your full name and phone number.
• To sign up as a business, an email is required in addition to the business name and contact number.
• You will receive a One Time Password (OTP) via SMS on the phone number provided. The OTP will subsequently be collected as part of the registration process.

A One Time Password (OTP) is a temporary secure code sent to your number via SMS. This is used to confirm that the contact number you provided during registration belongs to you. You will be required to enter the OTP in the application anytime you receive it via SMS. Entering the correct OTP proves that the contact number the OTP was sent to belongs to you.

Tap Log in from the side menu, enter the phone number used to sign up and the PIN chosen at sign-up.

No. As a security measure, the app is designed such that a user has a single log in session at a time and is not allowed to log in on multiple devices. As such users should log out before deleting or uninstalling the App. If not, upon reinstallation, the user will not be able to log in.

To fix this, a user will have to contact our support team via email, phone or on social media.

Select Forgot PIN on the log in page. You will receive an OTP (one time PIN) via SMS. Enter the OTP, choose and confirm a new PIN.

You can request the OTP to be resent.

Select the create post icon at the bottom navigation of the home page. This opens a new page which allows you to select and fill in the details required to make a post.

To get the best responses and experience, the details required are:

• Category (classification) of item
• Subcategory (subclassification) of item
• Brand
• Product
• Condition of item
• Amount you are willing to pay
• Quantity needed
• Photos of item
• Delivery location
• Delivery Option (the period within which you expect delivery)
• Date by which you want a seller to have confirmed a deal.

Additional details may be required depending on the type of item.

Not always. It is best to be specific about the brand, product, or specifications. However, you can opt for sellers to offer you alternatives to what you have selected. To do this, check the box next to ‘Add other options.’

Select ‘Can’t find it’ and then type the description you wish to add.

Yes. To appear anonymous, click on the ‘Hide Identity’ button at the top right corner when making a post. This way, you appear anonymous on the trade feed.

It is best to attach photos to help sellers serve you better. If you do not have ready images, choose ‘search web for photo’ when making a post. Some images based on your description will be generated for you to select from.

Pamo has a price prediction algorithm that can give you an indication of the market price of the item you are posting. You can, however, edit it to suit your budget.

No. Items which fit the descriptions below are not allowed.

• Contains nudity
• Abusive, offensive, or harmful
• Contains advertisement
• Illegal products
• Suspicious or stolen items

Yes. You can indicate the quantity of the item needed when making your post. You can also request different items in a single post. This feature is, however, only available for groceries.

Anytime. The app works 24/7.

No. Pamo is strictly a buyer-led platform and as such only items people want to buy should be posted on the feed. Sellers can only make offers to buyers if they have the items the buyers are looking for. Sellers cannot post items for sale on the trade feed. Sellers who are looking for something to buy are free to post it.

It is your personalised, virtual shopping card on Pamo. Buyers use the funds on their trade card to negotiate with a seller, as well as make payments. Sellers receive payment for the items they have delivered on their trade card. You can top up or withdraw from your trade card at any time.

There are two balances: your total balance, and your available balance. Total balance: this is the total amount of funds on your trade card at any given time. When you complete a purchase and confirm delivery of items, the total balance will be reduced by the amount involved in the purchase. Available balance these are funds which are not locked to any deal or negotiation and are available to be withdrawn or used for a negotiation or deal. The available balance will always be less or equal to the total balance. The difference between your total balance and available balance is funds that are currently locked to a pending transaction.

Yes. You can only unlock funds in your live posts. On your Profile, click the post(s) with a padlock on the top right corner. Any live post with a padlock has locked funds. To unlock the funds, long press the post and choose Unlock funds. Your funds will instantly be released, and your available balance will increase.

Go to Profile, select Add Payment Type (below Trade card), and follow the prompts. The basic payment options are card, mobile money, and bank account. These may vary depending on your country. On your first deal, you will be required to add a payment type to top up your card if you have not already done so.

Go to Top Up below your trade card. Select any of the payment options you have added to your Pamo account. You will need to provide the amount you want to top up with and follow the approval process for debiting your card or mobile money wallet. The amount provided is debited from your card or mobile money wallet and credited to your Pamo trade card.

No. You can only make payment for a post with the available balance on your trade card. However, you can top up or fund your trade card using your mobile money wallet or card.

Yes, you can withdraw funds from your available balance on your Pamo trade card anytime to your mobile money wallet or bank account. Withdrawal is free.

No.

The general view or board of the Pamo App where you find the list of posts made by buyers.

You can only make an offer as a response to a post if you have logged in.

1. Tap the Offer at XXX button at the bottom of the post.
2. Fill in details of the item you want to offer by indicating price, condition, pick up location and delivery mode. It is mandatory to add photos of the item as well.
3. If the buyer has not requested alternatives, offer only what was requested.

You can view offers made to your posts by doing one of the following:

• Tap the offers under the post on the trade feed
• Tap the post in the Live posts section of your profile
• Go to your notifications page

In your chat with seller, choose Counter offer. Making a counteroffer means you can respond with your reviewed price. A deal is made once the seller accepts your counteroffer. You can only negotiate with a seller if your Pamo trade card is funded with the amount you included in your trade post.

Tap on the seller’s response to you. The options available are accept, decline, or make counteroffer. Making a counteroffer means you can respond with an updated price. A deal is made once the seller agrees to your offer or your counteroffer. You can only make a deal if your Pamo trade card is funded with the amount you included in your tradepost.

Your delivery cost will depend on your preferred delivery option. Delivery within 24 hours costs more than delivery within 3-5 business days. Refer to app for actual costs. These costs typically apply to items delivered via motorbikes. Items that may require other forms of transportation will cost more.

After a deal has been reached successfully, you will be given options in the chat to confirm if you have received the correct items ordered or not.

Pamo does not provide a warranty on items purchased. Some sellers, however, may provide this as part of their offering. What Pamo provides is a guarantee that the funds a buyer makes available for a purchase are held till the seller delivers the correct items on time, after which the held funds are released to the seller.

The seller can cancel delivery in your chat if they are unable to deliver. The post is made available on the trade feed till the deal by date provided so that other sellers can make you an offer.

Yes. You can request another offer from a seller you are engaging with by selecting Request Another Offer.

In your chat with seller, indicate that items were not delivered at all, or wrong/defective items were delivered. The seller can accept or deny your claim. If the seller accepts your claim, the amount withheld for the deal is released to your available balance. If the seller denies your claim, a dispute is raised.

A dispute is resolved after both parties come to an agreement. The buyer can opt to resolve the dispute in favor of the seller and the funds will be released to the seller’s available balance. The seller can opt to resolve the dispute in favor of the buyer and the funds will be released to the buyer’s available balance. If both parties are unable to come to an agreement, they may request a mediator who will resolve the dispute. Requesting a mediator may come at a fee.

The amount you are willing to pay for an item is withheld from your available balance once you begin negotiations. The withheld amount remains part of your total balance until you confirm delivery after which it is released to the seller.

We do not charge you for using the app. Your bank or Mobile money provider may, however, charge standard fees for debit and credit, from and to cards, mobile wallets, bank accounts etc.

As soon as the buyer confirms delivery, or a dispute is resolved in your favour, the amount tied to the deal is deposited into your Pamo trade card.

Yes. Your post expires by your chosen ‘Deal by’ date if you have not closed a deal by then. Before this expiry is due, you will be notified to extend your ‘Deal by’ date. If you do not extend the date, the post will expire.

Tap on the Share icon at the bottom of the post. This allows you to share the post through the available channels on your phone.

Tap on the Save icon at the bottom of the post. You must sign up to save a post.

Click the meatball menu (three horizontal dots) on your post and select Edit. You will be given an edit page with the current details of the post so you can make the required changes. You can only edit your own post.

Click the meatball menu (three horizontal dots) on a and select Repost. You will be given a page with the current details of the post so you can make changes to the amount, quantity, condition, delivery location and delivery time. You can repost your own post or another person’s post.

Click the meatball menu (three horizontal dots) on a post and select Report. You will be asked to select the reason for reporting the post. You must sign up to report a post.

Click the meatball menu (three horizontal dots) on your post and select Delete. A post can be deleted if no deal has been reached on it. You can only delete your own post.

Tap on the Transactions icon on the bottom navigation on the home page. Your transactions include your sales, purchases, top ups and withdrawals.

Tap on the Profile icon on the bottom navigation. This will display all your activities which include your live posts, pending deliveries, done deals, disputes and deleted posts.

Click the hamburger menu on the top left corner of the profile page. Click your profile image and follow the prompts to change information on your profile.

To request to become a verified business, you should have signed up as a business and be legally registered as a business in your country of operation. Tap on settings on the hamburger menu. This sends you to your settings page. Select to become a verified business and follow the prompts to provide the required information. Once verified, you will get a purple badge and all Pamo users will identify you as verified.